Are your teams insured and background-screened?⌄
Yes — without exception. Every ServiceHelpers team member undergoes a criminal background check and reference verification before their first assignment. We carry $5 million in commercial general liability insurance and maintain full WSIB coverage on every contract. Proof of insurance is available on request for commercial clients.
Do you offer eco-friendly or green-certified cleaning products?⌄
We do. Green-certified product packages — using Ecologo or Green Seal certified chemistry — are available on request for most residential and commercial programs at no additional charge. For medical and school environments, we default to fragrance-free, regulated-product formulations regardless of whether eco certification is requested.
How quickly can we get started?⌄
For residential clients, most quote requests receive a response within 4 business hours and service can typically begin within 3–5 business days. For commercial clients requiring a site walkthrough, we schedule assessment visits within 48 hours of initial contact and can usually begin service within 5–10 business days of scope sign-off.
What is your satisfaction guarantee?⌄
If any aspect of a clean doesn't meet the agreed standard, contact us within 24 hours and we'll return to address the specific areas at no additional cost. We ask for specifics — photo documentation if available — so we can both fix the issue and prevent it from recurring. No arguments, no credits-instead-of-service.
Do you offer after-hours or weekend cleaning?⌄
Yes. After-hours and weekend scheduling is standard for commercial clients and available for residential clients on request. Our commercial programs regularly operate between 6pm and 6am to avoid disruption to business operations. Weekend slots book faster than weekdays — we recommend requesting them when you submit your initial quote.
What areas of the GTA do you serve?⌄
We operate across Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Oakville, Hamilton, and Durham Region (Whitby, Oshawa, Ajax, Pickering, Clarington). If your location isn't listed, contact us — we serve a number of municipalities outside our primary coverage zones on a case-by-case basis.
Do you bring your own equipment and supplies?⌄
For the vast majority of programs, yes — we arrive fully equipped. Residential clients may request that we use their preferred products for allergy or scent reasons and we'll accommodate that. For commercial programs, we supply everything as a standard part of the service agreement.
How is pricing determined?⌄
Residential pricing is based on property size, service type, and frequency. Most clients receive an estimate range immediately after submitting a quote request. Commercial pricing is scoped individually based on square footage, frequency, special surfaces, compliance requirements, and scheduling. We don't quote commercial jobs without a proper scope — either virtual or on-site.
Do you offer multi-site or multi-location programs?⌄
Yes. Multi-site commercial programs are one of our core commercial offerings. We assign a dedicated account manager, standardise protocols across locations, and provide consolidated reporting so you have a single point of contact and a single performance view across your entire portfolio.
What documentation do you provide for compliance purposes?⌄
Commercial clients receive post-service digital checklists, supervisor sign-off records, and — on request — photo documentation of completed work. For regulated environments including medical, food service, and financial facilities, we can produce audit-trail documentation formatted for your compliance requirements. Ask about this during your scope consultation.
Can you work around our security and access protocols?⌄
Yes. Access protocol compliance is standard for our commercial team. We work within keycard, supervised access, and after-hours security requirements as part of program setup. For financial institutions and security-sensitive environments, our staff undergo enhanced background verification as a baseline.
Is there a minimum contract term for commercial service?⌄
We offer both contract and non-contract commercial arrangements. Most recurring commercial programs are structured on 3-month or 12-month agreements with a 30-day written notice period. One-time and event-based commercial cleaning has no minimum commitment.
Do I need to be home during the clean?⌄
No. Most residential clients provide key access or a door code and aren't present during service. We're fully insured and our staff are background-verified, so most clients are comfortable with unattended access. If you prefer to be home for the first clean, that's completely fine — many clients do.
Will I have the same team each visit?⌄
We aim to assign a consistent team to recurring residential clients. In practice, at least one familiar team member will be on most visits. If your regular team is unavailable, we notify you in advance.
What's the difference between a standard clean and a deep clean?⌄
A standard clean covers the visible and regularly-maintained areas of your home — dusting, vacuuming, mopping, kitchen surfaces, bathroom sanitation. A deep clean adds everything that routine maintenance skips: inside appliances, behind furniture, baseboards, blinds, vents, window tracks, and detailed grout and fixture cleaning. Most clients start with a deep clean and move to standard maintenance after.
How do I know which specialty service I need?⌄
If you're not certain, describe the situation in your quote request and we'll recommend the appropriate service. Specialty jobs are scoped before pricing — we don't quote specialty services sight unseen for anything beyond simple carpet or floor cleaning.
Do you handle post-construction and renovation cleanup?⌄
Yes. Post-renovation cleaning is one of our residential specialty services. Construction dust requires different equipment and technique than regular cleaning — HEPA filtration, appropriate surface chemistry, and a methodical room-by-room protocol. We clean to a documented move-in-ready standard with photo confirmation.
What payment methods do you accept?⌄
We accept credit card, e-transfer, and pre-authorized debit for recurring commercial programs. Invoicing with net-30 terms is available for established commercial accounts. Residential clients pay by credit card or e-transfer at the time of service.
How do I reschedule or cancel?⌄
Reschedule requests with more than 24 hours notice have no fee. Cancellations with less than 24 hours notice may incur a late cancellation fee, typically 50% of the scheduled service cost, for residential clients. Commercial program changes are handled through your account manager with notice terms specified in your service agreement.
What is your vetting process for staff?⌄
Every ServiceHelpers team member undergoes criminal background verification, reference checks with previous employers, and an in-person orientation before their first assignment. Commercial team members complete WHMIS training and service-specific onboarding. For regulated environments, enhanced checks are conducted as required by the client or facility type.